Privacy Policy

1. Company Details

Legal Name: Vrober

Registered Address: Saketpuri, Ward No. 7, Godda, Jharkhand – 814133

Support Email: support@vrober.com

Support Phone: +91 7903784438

2. Information We Collect

A. User Information

We collect the following information from customers who use the Vrober app or website:

Full Name
Phone Number
Email Address
Residential Address
GPS/location data (to assign nearby vendors and track service progress)
Photos uploaded by users (optional, for service-related purposes)
Payment information (processed securely by Cashfree Payment Gateway)
Order history, service preferences, and in-app activity

B. Vendor / Service Provider Information

To onboard and verify vendors, we collect:

Full Name
Mobile Number
Aadhaar card details
Aadhaar photo & vendor profile photo
Bank account information & UPI ID (for payouts)
Live job location (for service tracking and safety)
Service experience, category, and skills
Availability and work radius

3. How We Use Your Information

For Users:

To process bookings and assign verified service providers
To send booking updates, notifications, and alerts
To provide customer support and resolve disputes
To enhance user experience and app performance
To prevent fraud, ensure safety, and maintain platform integrity
For internal analytics, improving service quality
To communicate offers, promotions, and updates

For Vendors:

To verify identity and eligibility
To match vendors with nearby customer requests
To calculate payments, commissions, and settlements
To monitor service quality
To ensure safety and accountability
To communicate job-related notifications and updates

4. Technologies We Use

We use the following third-party tools & integrations:

Cashfree Payment Gateway (secure payments)
Google Maps / GPS (location tracking)
Cloud Storage (secure data storage)
Analytics Tools (app performance and user insights)

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

With vendors (limited information to facilitate service delivery)
With payment processors (for secure transaction processing)
When required by law or legal proceedings
To protect the safety and security of our users
In case of business transfer or merger (with prior notice)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Regular security audits and updates
Access controls and authentication mechanisms
Secure cloud infrastructure
Employee training on data protection practices

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Withdrawal: Withdraw consent for data processing
Portability: Request transfer of your data

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services

After the retention period, we will securely delete or anonymize your data.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through:

Email notifications
In-app notifications
Website updates

10. Contact Information

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@vrober.com

Phone: +91 7903784438

Address: Saketpuri, Ward No. 7, Godda, Jharkhand – 814133

1. Company Details

Legal Name: Vrober

Registered Address: Saketpuri, Ward No. 7, Godda, Jharkhand – 814133

Support Email: support@vrober.com

Support Phone: +91 7903784438

2. Information We Collect

A. User Information

We collect the following information from customers who use the Vrober app or website:

Full Name
Phone Number
Email Address
Residential Address
GPS/location data (to assign nearby vendors and track service progress)
Photos uploaded by users (optional, for service-related purposes)
Payment information (processed securely by Cashfree Payment Gateway)
Order history, service preferences, and in-app activity

B. Vendor / Service Provider Information

To onboard and verify vendors, we collect:

Full Name
Mobile Number
Aadhaar card details
Aadhaar photo & vendor profile photo
Bank account information & UPI ID (for payouts)
Live job location (for service tracking and safety)
Service experience, category, and skills
Availability and work radius

3. How We Use Your Information

For Users:

To process bookings and assign verified service providers
To send booking updates, notifications, and alerts
To provide customer support and resolve disputes
To enhance user experience and app performance
To prevent fraud, ensure safety, and maintain platform integrity
For internal analytics, improving service quality
To communicate offers, promotions, and updates

For Vendors:

To verify identity and eligibility
To match vendors with nearby customer requests
To calculate payments, commissions, and settlements
To monitor service quality
To ensure safety and accountability
To communicate job-related notifications and updates

4. Technologies We Use

We use the following third-party tools & integrations:

Cashfree Payment Gateway (secure payments)
Google Maps / GPS (location tracking)
Cloud Storage (secure data storage)
Analytics Tools (app performance and user insights)

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

With vendors (limited information to facilitate service delivery)
With payment processors (for secure transaction processing)
When required by law or legal proceedings
To protect the safety and security of our users
In case of business transfer or merger (with prior notice)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Regular security audits and updates
Access controls and authentication mechanisms
Secure cloud infrastructure
Employee training on data protection practices

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Withdrawal: Withdraw consent for data processing
Portability: Request transfer of your data

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services

After the retention period, we will securely delete or anonymize your data.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through:

Email notifications
In-app notifications
Website updates

10. Contact Information

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@vrober.com

Phone: +91 7903784438

Address: Saketpuri, Ward No. 7, Godda, Jharkhand – 814133

Privacy Policy

1. Company Details

2. Information We Collect

A. User Information

B. Vendor / Service Provider Information

3. How We Use Your Information

For Users:

For Vendors:

4. Technologies We Use

5. Data Sharing and Disclosure

6. Data Security

7. Your Rights

8. Data Retention

9. Changes to Privacy Policy

10. Contact Information

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Privacy Policy

1. Company Details

2. Information We Collect

A. User Information

B. Vendor / Service Provider Information

3. How We Use Your Information

For Users:

For Vendors:

4. Technologies We Use

5. Data Sharing and Disclosure

6. Data Security

7. Your Rights

8. Data Retention

9. Changes to Privacy Policy

10. Contact Information