Cancellation & Refund Policy

2. Vendor-Initiated Cancellations

If a vendor cancels without valid reason, penalties may apply and ranking visibility may drop. Repeated cancellation behavior can lead to temporary or permanent suspension.

3. Rescheduling

• Rescheduling is free before vendor travel starts.
• After vendor travel starts, rescheduling fee equals applicable travel charge.

4. Refund Eligibility

Refunds are typically approved in the following scenarios:

• Wrong service delivered: Full refund or free rework.
• Vendor did not arrive: Full refund.
• No work started: Full refund may be approved; if vendor has arrived, travel charge may still apply.

5. Cases Where Refund Is Not Applicable

• Service completed: No refund after successful completion.
• Late change of mind: If customer cancels after vendor arrival, visiting/travel fee is chargeable.

6. Partial Refunds / Rework

For quality-related concerns, Vrober may provide one of the following based on internal review:

• Partial refund
• Free rework
• Replacement vendor

7. Refund Timeline

Approved refunds are generally processed within 3–7 working days. Final settlement timelines may vary depending on banking/payment rails.

8. Final Notes

• Policy interpretation and final decisions are made by Vrober after review.
• Fraud, misuse, or repeated abuse may result in denial of refund requests.
• This policy may be updated from time to time and published on the Platform.