Cancellation Policy

1. User Cancellations

Users may cancel bookings anytime. However:

✅ FREE Cancellation

If vendor has NOT started traveling

💰 Travel Charges Apply

If vendor has STARTED traveling

Amount: Vendor visiting/travel charge (as per category)

2. Vendor-Initiated Cancellations

If a vendor cancels without valid reason:

Penalty applies to the vendor
Vendor ranking may drop

⚠️ Repeated cancellations may lead to temporary or permanent suspension.

3. Rescheduling

Free Rescheduling

Before vendor travel begins

Rescheduling Fee

After vendor starts travel

Fee = Travel charge

Refund Policy

✅ Refunds ARE Applicable:

A) Wrong Service Delivered

Full refund or free rework

B) Vendor Didn't Arrive

Full refund

C) No Work Started

Full refund only if NO work has been started

Note: Vendor arrival but no work → travel charges apply

❌ Refunds NOT Applicable:

G) After Service Completion

Once a service is completed, no refund will be issued

E) Customer Changed Mind Late

If customer cancels after vendor arrival:

Vendor visiting fee is charged

Partial Refunds

If service quality is poor, Vrober may offer:

Partial Refund

Free Rework

Replacement Vendor

Decision depends on internal investigation.

Refund Timeline

⏰

3–7 Working Days

Refunds processed after approval

How to Request Cancellation/Refund

Contact Methods:

📧 Email: support@vrober.com

📞 Phone: +91 7903784438

📱 In-App: Use the cancellation option in your booking

Important Notes

All cancellation requests are subject to verification
Refund decisions are at Vrober's discretion based on investigation
Travel charges vary by service category and distance
For disputes, Vrober's decision will be final