Find answers to common questions about Vrober services
General
What is Vrober?
Vrober is a local service platform that connects you with verified professionals for home services like AC repair, cleaning, electrician, plumbing, and more in Jamshedpur.
Why should I book from Vrober instead of calling a local technician?
Vrober offers verified service partners, transparent pricing, easy booking, and dedicated support in case of issues. All services are quality-assured and backed by our customer guarantee.
Which areas do you serve?
Currently serving all major areas in Jamshedpur including Sakchi, Bistupur, Mango, Telco, Sonari, Kadma, Gamharia, Adityapur and nearby locations.
Booking
How do I book a service?
You can book directly through the Vrober app or contact us on WhatsApp for quick booking. Simply select your service, preferred date and time, and confirm.
How fast will the service be delivered?
Most services are fulfilled within same day or within 24 hours depending on availability and service type. You will receive real-time updates on your booking status.
Can I choose my preferred time?
Yes, you can select your preferred time slot while booking. Our service partners will confirm and adjust if needed based on their availability.
Pricing & Payments
Are your prices fixed or negotiable?
Prices are fixed and transparent. No hidden charges. You know exactly what you will pay before confirming your booking.
What payment options are available?
You can pay via UPI, online payment, or cash after service. Choose the payment method that works best for you at checkout.
Are there any extra charges?
Only if additional work is required or spare parts are needed beyond the initial service scope. Any additional charges will be communicated upfront by the service partner.
Trust & Safety
Are your service partners verified?
Yes, all partners are verified and onboarded after comprehensive background checks and skill verification to ensure quality and safety.
What if something goes wrong during service?
You can contact Vrober support immediately. We will investigate and resolve the issue or take necessary action to make it right.
Do you provide any guarantee?
We ensure quality service with our customer guarantee. For specific services, a short-term service guarantee may be applicable for peace of mind.
Cancellation & Refund
Can I cancel my booking?
Yes, you can cancel your booking anytime before the service partner reaches your location at no extra cost.
Will I be charged for cancellation?
If cancelled after the partner has already arrived, a visit/travel charge may apply as per our cancellation policy. Cancellations before arrival are free.
When can I get a refund?
Refund is applicable if service is not delivered, wrong service is provided, or partner does not arrive as scheduled. Refunds are processed within 5-7 business days.
Didn't find your answer?
Our support team is here to help. Reach out to us and we'll respond within 24 hours.