Agreement Overview
This Agreement governs onboarding, service quality expectations, payments, conduct requirements, liabilities, and enforcement actions for Service Partners on Vrober.
Legal Document
Service Partner Agreement
This Agreement is made between Vrober and each Service Partner who registers and provides services through the Vrober platform. By onboarding, the Service Partner accepts these terms.
Applies to
All Vrober service partners
Platform role
Aggregator and operations platform
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1. Professional Service Quality
Service Partner agrees to:
- Maintain high standards of professionalism, hygiene, and behavior
- Arrive on time for every accepted booking
- Deliver services as listed in the app
- Follow Vrober pricing structure and service guidelines
- Not charge extra outside the Vrober system
- Use safe tools, materials, and practices
Repeated complaints may lead to suspension or permanent removal.
2. Commission & Earnings
- Platform commission: 20%–30% per completed order
- Minimum commission per job: ₹20
- Payout frequency: Every 3 days
- Payment modes: UPI / Bank Transfer / Card Settlement
- Earnings and transactions can be tracked in the app
- No cash demand or off-platform collection is allowed
Vrober may revise commission structures with prior platform notification.
3. Cancellations & Penalties
Service Partners must avoid unnecessary cancellations. Penalties may apply for:
- Cancelling jobs after acceptance
- Failing to reach customer after confirmation
- Repeated delays or unprofessional conduct
Repeated violations may result in temporary suspension or permanent termination.
4. Code of Conduct
Service Partner agrees to:
- Behave respectfully with customers and their families
- Not solicit customers privately outside the app
- Not exchange personal contact details for outside bookings
- Not consume alcohol or prohibited substances before/during service
- Not threaten, argue aggressively, or misbehave with customers
Serious misconduct may lead to immediate removal.
5. Background Verification
Service Partner must provide and keep updated:
- Aadhaar card
- Profile photo
- Bank details
- Active contact information
Additional checks may be required for sensitive categories (e.g., home cleaning, salon/beauty, or technician-based services).
6. Liability
Service Partner is responsible for:
- Quality of workmanship and service delivery
- Damage caused by negligence
- Lost, broken, or missing items during service execution
- Maintenance and safety of own tools/equipment/materials
Vrober acts as an aggregator and is not liable for losses caused directly by Service Partner actions.
7. Termination of Contract
Vrober may terminate this Agreement for reasons including:
- Repeated cancellations
- Fraudulent, unethical, or illegal activity
- Consistently poor customer feedback
- Misconduct, verbal abuse, or unsafe behavior
- Continued rule violations after warnings
In severe cases, termination may be immediate and without prior notice.
8. Acceptance
By onboarding on Vrober, the Service Partner confirms they have read, understood, and voluntarily accepted all terms of this Agreement.
Partner helpdesk
For agreement clarifications, payout questions, or compliance concerns, contact partner support.